Every job covered,
morning to night. Sorted.
Roster technicians on the road, in the workshop and in the office, evening call-outs included, and keep trade licences and driver licences up to date.
On the road, all week
Technicians on the road, the workshop and the office on one roster, with an evening call-out shift too.
Licences on file
Track electrical, plumbing, refrigerant and pest management licences and driver licences, and see when each one is due to run out.
Evening rates, done
Set your evening, weekend and public-holiday rates once. Pay adds them up.
Built around a crew on the road.
Pick "Field service" in the welcome wizard and your team is set up in minutes: no implementation call, no sales demo.
- Your team, ready to go Service, air conditioning and appliance repair technicians, electricians, plumbers, pest control technicians, apprentices and a service coordinator, plus a typical week to start from: the crew on the road from 7am, an evening call-out shift and a Saturday morning.
- Licences and tickets Track driver licences, ARCtick refrigerant handling, electrical, plumbing and pest management licences, White Cards, working at heights, First Aid and Police Checks, and when the ones that expire run out.
- Right licence, right job Tick the box in the welcome wizard and each trade is linked to its licence and a driver licence, so you're warned before you roster someone without them.
- Suggested rules for field service A 30-minute meal break on shifts longer than 6 hours, 10 hours off between shifts, no shift longer than 8½ hours and none shorter than 2. Tick them in the welcome wizard if you want them; you can change the numbers.
- Clock in from their phone Technicians clock in and out from the app, so hours land on the timesheet without a paper job sheet.
- Someone calls in sick? Post it as an open shift, free technicians ask for it from their phone, and you pick who takes it.
- More than one branch? Each branch is its own location, and you can share staff between them when one is short.
- Leave without the paperwork Staff request leave from their phone and see their balances, and approved leave shows on the roster before you schedule over it.
The app your technicians will actually open.
Shifts land in their pocket the moment you publish, and in their phone calendar too. No more texting tomorrow's start times one by one.
Free for your first 10 staff.
Actually free.
Not a trial. No card details, no locked features. One honest price when you grow past 10.
Start freeQuestions field service businesses ask.
Can I keep track of trade licences?
Yes. Record each electrical, plumbing, refrigerant handling (ARCtick) and pest management licence, driver licence and First Aid certificate and when it runs out, and TEAM MATE warns you before you roster someone who doesn't have what their job needs.
Can I roster an evening call-out shift?
Yes. The typical week includes one, and it's a shift like any other: on the roster, on their phone and on the timesheet.
Can it warn me when someone's back too soon after a late job?
Yes. Tick the suggested rules and TEAM MATE warns you when someone gets less than 10 hours off between shifts. You choose the number.
How do technicians see their shifts?
On their phone. Shifts land the moment you publish, with the times, and they clock in and out from the same app.
Built for every crew.
TEAM MATE started in Melbourne cafés and restaurants. The same app runs all of these crews too, each with its own setup in the welcome wizard.
