Every phone covered,
open to close. Sorted.
Roster consultants and team leaders across phones, chat and email, from the early start to the late finish, with leave and swaps on their phone.
Phones, chat and email
Phones and chat and email on one roster, from the 8am open to the 8pm close.
A team leader on
Set your own “at least 1 team leader on” rule and the roster lists any hour that falls short.
Leave, sorted
Staff ask from their phone, you approve, and the roster knows they're away.
Built around a long, staggered day.
Pick "Call or contact centre" in the welcome wizard and your team is set up in minutes: no implementation call, no sales demo.
- Your team, ready to go Customer service, sales and live chat consultants, collections officers, team leaders, quality analysts, trainers and workforce planners, plus a typical week to start from: early and late shifts on the phones Monday to Friday, chat and email, and a Saturday shift.
- A team leader on every shift Set your own rule, like “at least 1 team leader on from 8am to 8pm”, and the roster lists any hour that falls short. You choose the numbers.
- Suggested rules for contact centres A 30-minute meal break on shifts longer than 5 hours, 10 hours off between shifts, no shift longer than 10½ hours and none shorter than 3. Tick them in the welcome wizard if you want them; you can change the numbers.
- Police Checks on file Track Police Checks and First Aid, and see when each one is due to run out.
- Swaps without the back-and-forth Staff offer a swap from their phone, it comes to you to approve, and the roster updates when you do.
- Someone calls in sick? Post it as an open shift, free consultants ask for it from their phone, and you pick who takes it.
- More than one centre? Each centre is its own location, and you can share staff between them when one is short.
- Leave without the paperwork Staff request leave from their phone and see their balances, and approved leave shows on the roster before you schedule over it.
The app your consultants will actually open.
Shifts land in their pocket the moment you publish, and in their phone calendar too. No more spreadsheet rosters by email.
Free for your first 10 staff.
Actually free.
Not a trial. No card details, no locked features. One honest price when you grow past 10.
Start freeQuestions contact centres ask.
Can it tell me when there's no team leader on?
Yes. Set your own rule, like "at least 1 team leader on from 8am to 8pm", and the roster lists any hour that falls short. You choose the numbers.
Can staff swap shifts?
Yes. A swap comes to you to approve, and the roster updates when you do.
Can I keep track of Police Checks?
Yes. Record each Police Check and First Aid certificate and when it runs out, and TEAM MATE warns you before you roster someone who doesn't have one.
How do consultants see their shifts?
On their phone. Shifts land the moment you publish, with the area and the times, and they clock in and out from the same app.
Built for every crew.
TEAM MATE started in Melbourne cafés and restaurants. The same app runs all of these crews too, each with its own setup in the welcome wizard.
